Frequently Asked Questions

What does it mean when an item is on hold?

All Green Knoll Jewelry items are one-of-a-kind. Because of this, only one customer can have a particular item in thier shopping bag at one time. When a customer adds an item to their shopping bag the item is put on 'hold' and reserved for that customer for 5 hours. If the 'hold' expires or the customer removes the item from their shopping bag the item will no longer have a 'hold' status and another customer may add it to their shopping bag. This ensures that when a customer purchases an item, it has not already been bought by someone else.

If you especially like an item that is on hold or listed in our archive as sold, please visit our custom designs section to learn more about our services.


What are your shipping rates?

Shipping rate information is listed on our ordering info section. If you have any further questions feel free to email us or send us a message through our contact form.


What is insurance?

Insurance refers to the shipping insurance. The rates are based on the value of the items that are being shipped. For insurance rate listings visit our ordering info section. If you have any further questions feel free to email us or send us a message through our contact form.